3 days ago
  • LevelMid Level
  • ProfessionsCommunity Manager, Social Media Manager, Administrator
  • TypeFull Time
  • LocationLondon, United Kingdom

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This role will help shape and deliver Community & DIY fundraising at CALM by maximising existing relationships and opportunities through account management, identifying and pursuing new income opportunities, working with teams across CALM to maximise value internally and externally to Community & DIY,  and helping to optimise supporter recruitment, journeys, care, and back-end processes.
Working directly with our supporters, providing excellent supporter care, inspiring fundraising and ensuring our supporters are celebrated across CALM.
  • Contribute to CALM’s Fundraising Revenue targets, through excellent relationship management and supporter care.
  • Confidently represent CALM at key meetings and events
  • Be a data steward for fundraising, ensuring quality data management
  • Line management of a fundraising officer, supporting them to achieve their objectives and creating a high-performing team.
  • Develop and apply for a pipeline of valuable partnerships with community organisations such as sports clubs, RAG societies, and giving groups and provide high level account management should we win them.
  • Monitor, analyse and report against fundraising KPIs to track and suggest our response to Community & DIY performance.
  • Monitor the external environment for emerging trends and innovations that may have potential application or impact for CALM.
  • Line management responsibilities as required, ensuring direct reports deliver excellent supporter experience, meet activation targets, and bring in new business.
  • Create and optimise new and existing supporter journeys and fundraising products  in collaboration with CRM lead, Product team, and Communications team, using insight and data to drive improvements
  • Work with the Supporter Care Supergroup and Salesforce team to develop and refine back-end systems and supporter care processes.
  • Create and maintain new resources, materials and documentation to optimise supporter recruitment and experience, such as new webpages, downloadable assets, and fundraising guidance.
  • Work with colleagues on the communications team to meet supporter recruitment targets and develop use of social media in fundraising
  • Utilising available digital tools on a variety of platforms to drive revenue (eg streaming on JG; Fundraising Tools on Facebook)
  • Attending CALM events to help provide a great experience for all attendees
  • Deliver CALM presentations and workshops for key supporters and represent CALM at events to help provide a great experience for attendees
Skills and experience
  • Excellent understanding of charity fundraising and applicable legislation
  • Excellent experience of customer service and/or supporter care
  • Excellent experience of working with CRM database, preferably Salesforce
  • Experience of using social media fundraising platforms to drive revenue
  • Good experience of team management
  • Ability to develop administrative processes and train others to follow them
  • Good numeracy and literacy skills
  • Empathy/awareness of the issue
Reports to: Senior Fundraising Manager
Contract: 1 year fixed term contract, full time
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, hybrid working, nine day fortnight, therapeutic services
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri)
Salary: £35,000.00 - £45,000.00 per annum
We’re the Campaign Against Living Miserably (CALM) and we’re taking a stand against suicide. That means standing against feeling rubbish, standing up to stereotypes and standing together to show life is always worth living.
125 lives are lost every week to suicide. And 75% of all UK suicides are male. We exist to change this. We do it by provoking conversation with national campaigns, running life-saving services such as our helpline and webchat, and bringing people together so they reject living miserably, get help when they need it and don’t die by suicide.

Skills Required

  • Community Management
  • Fundraising
  • Customer Service

People who have worked with CALM – Campaign Against Living Miserably